I had such a wonderful experience at Halpern! It was my first eye exam in 5 years, and my first time at Halpern. I didn't know what to expect, but right away, the assistant walked me through the steps that I would go through at the appointment, and not to be nervous. Are you expecting that your doctor will judge you for some thing or another? I have had that experience WAY too many times to count. When Dr. Ishkander greeted me, that is what I expected- another judgemental professional telling me all of the things that I've done wrong. Not only was he NOT judgemental, but he normalized the struggles that I was going through with my eyes, and ensured that he and Halpern would be able to make my life more comfortable. He explained 4 ways that getting new glasses would improve my life, and I was not expecting this.
I'm 60 years old and have seldom been so dissatisfied with customer service. However the eye examination Dr. was very good and thorough . The service however is horrible. First problem was..One silicone nose pad came off my glasses and when I returned the employee told me they don't carry my glass style in silicone and they would need to order them ..but they did install 2 matching plastic pads. I was told they would call me when the correct nose pads came in. I was never called for the correct nose pads! My glasses would now slip off my face rather easily and eventually fell and hit the ground .. I now had a scratch in the eye line of sight. I paid the extra for the replacement insurance. So on a vacation day I returned to get the glass replaced or get in started. The employee told me yes your glasses are still under warranty ..she also said she was having a problem with the computer system.. so she verified my cell and home number... guess what no call again!... I am a busy person with a full schedule I understand my needs can not always be met immediately but zero follow up is unacceptable. The customer service here in my opinion is terrible and I will not do future business here. This is just my experience. Mark Francis, Seaford DE.
The eye exam was good. However my bf was told that his insurance would cover the exam. My bf made it very clear that he didn't want an exam UNLESS his insurance covered it
They assured him it was covered. Also when he was working his glasses were very expensive so they could bang the insurance company. Now that he's retired they are half price with no insurance. Then two months after his eye exam he was billed for the exam they assured was covered. He called , explained the situation...they never called back. Assuming they corrected it. Another month goes by and another bill was sent. It took me 5 calls and 3 people and weeks later to finally get an answer. There answer was sorry if we made a mistake but you will have to pay the bill. Not even willing to split the difference. Very unprofessional!!! Please tell your friends.
I have never taken the time to comment about a medical professional/ practice online, but I feel so strongly about this that I felt it was necessary. It was 3:30p, and everyone still asked me how they could help! I will be recommending Halpern to anyone I know that needs care for their eyes. I can't say enough good things! Thank you!!!
Scam artists. Just looking to fleece your insurance company and you.
Halpern Eye Care is a US Doctor based in Milford, Delaware. Halpern Eye Care is located at 1197 Airport Rd, Milford, DE 19963, USA.
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